Contact Us
Need to get in touch? For any enquiries regarding our service, please use one of our contact methods listed below.
Call Us
Our team is ready and waiting to answer any enquiries you might have regarding our service or your work status. Call any time within standard business hours.
Send us a message
What happens when I’m behind with my bookkeeping?
Our team can add any amount of Catch Up bookkeeping to a standard Visory plan. No matter how far behind you are (yes, even years), we can help you catch up in no time.
How do you receive my documents? Do I need to give you my receipts?
During the transition to Visory, we will ensure that your bank accounts are connected to our software to ensure streamlined data transfer. So, for the most part, we’ll have all of the transaction information we need to do your bookkeeping.
To assist with month end reconciliations, your bookkeeper may request some further information,such as bank statements or receipts. If you need to share files with your bookkeeper, it’s as simple as dragging and dropping a file through the Visory platform.
Where are your bookkeepers located? What are their qualifications?
All of our bookkeepers work onshore in different locations throughout Australia. We do not outsource your bookkeeping, and we never will.
Visory bookkeepers are trained to our high in-house standards to ensure you receive the best quality service available. Our bookkeepers are specialists in a wide range of industries to ensure that you are matched with a bookkeeper who has the relevant expertise to assist your business’ needs
How does Visory protect my personal and financial data?
Within the Visory app, we protect your data with 256-bit SSL/TLS encryption. This encryption is the same level that you would find when online shopping or doing personal banking.
What if I have an Accountant or Adviser? Can they view the Visory platform during the process?
Yes, the Visory platform has been designed to enable collaboration between various stakeholders of your business. As an example, access can be granted to your accountant so that they receive a copy of the business’ monthly reports through the Visory platform.
What’s the difference between bookkeeping and accounting?
Bookkeeping and accounting are two important parts of managing your business’ finances. Bookkeeping is the process of coding daily transactions in a consistent and appropriate manner on a regular basis. Accounting uses this financial information to analyse, summarise and develop reports, for business stakeholders and the ATO.
When do I have to pay?
During the onboarding phase, we will set up a monthly direct debit from your preferred bank account. The direct debit will be processed in the first week of each month.
Are there any additional costs?
No! Additional costs would only be incurred if you were to decide to take up any of our other additional services.
